Privacy Policy

Last updated: December 6, 2025

Plain-language summary: We collect the information you submit so we can respond to your request and deliver services. We also collect basic technical data (like IP address and browser information) to keep the site secure. We do not sell your information.

Information we collect

  • Contact submissions: Name, email, phone (if provided), company (if provided), your message, and any operational details you include (site addresses, timelines, etc.).
  • Operational communications: Notes, photos, labeling schemes, schedules, and related documentation created while working on your request.
  • Technical data: IP address, browser/user agent, and similar data from web server logs. We use Cloudflare services (including Turnstile) that process request metadata to protect the site from abuse.
  • Analytics (if enabled): High-level website performance and traffic insights (no fine-grained tracking of individuals).

How we use information

  • Respond to and manage service requests, proposals, and ongoing projects.
  • Maintain security, prevent spam/abuse (including Turnstile verification), and troubleshoot site issues.
  • Improve our services and documentation quality.
  • Meet legal, regulatory, and audit requirements where applicable.

Sharing and storage

  • We use trusted providers to operate the site and deliver services (for example, Cloudflare for hosting and security; email delivery providers for contact messages; storage for documentation). These providers process data on our behalf under appropriate safeguards.
  • We do not sell personal information.
  • We retain contact submissions and project records for as long as needed to support the engagement and maintain reasonable business records, unless a longer period is required or permitted by law.

Your choices

  • You can request access to, correction of, or deletion of personal information we hold about you, subject to applicable legal requirements.
  • You may opt out of non-essential communications at any time.
  • To exercise these rights or ask questions, contact privacy@lumetech.ca.

Cookies and similar technologies

  • The site may use essential cookies or similar technologies for security and basic functionality. If analytics are enabled, related cookies may be set; you can adjust your browser settings to manage cookies.

Security

  • We use reasonable technical and organizational measures to protect information, including encryption in transit and restricted access to systems. No method is perfect, so please avoid sending sensitive data that is not necessary for your request.

Changes

  • If we update this policy, we will revise the “Last updated” date. Material changes will be highlighted when posted.

Contact

Questions about this policy or your data? Email privacy@lumetech.ca.