Solutions
Onsite Support
When a site needs hands on help, we mobilize technicians across Canada with clear scopes, safety steps, and reporting expectations. The result: issues resolved and documentation you can trust.
Rapid dispatch
Experienced technicians for break fix and urgent issues, coordinated with site contacts and security before arrival.
Planned maintenance
Preventative programs for cabling, WiFi, voice, signage, and security devices, scheduled around business hours.
Rollouts & refresh
Multi site change programs with standardized scopes, photos, and closeout packages you can forward to stakeholders.
Service model
Support without surprises
We align with your ticketing, access, and communication preferences before dispatch. Every visit closes with photos, notes, and next steps written for non technical stakeholders.
What you receive
- Named points of contact and update cadence for every ticket.
- Photos, notes, and labeling that match your internal standards.
- Simple reports you can share without rewriting: what was done, what remains, and risks to track.
- Coordination with licensed or listed partners when the work calls for it.
Retail proof
JD Sports is also proof of Lume’s boots-on-the-ground retail execution.
The JD Sports relationship shows how onsite support, rollout response, testing, and closeout reporting fit into a wider retail delivery standard instead of being treated as disconnected site visits.
Direct relationship
Lume works directly with JD Sports New Store Opening (NSO) and IT teams, with no middleman between planning decisions and field delivery.
End-to-end ownership
Materials, install, testing, configuration, documentation, and handoff stay under one accountable delivery partner.
Need technicians onsite?
Share the issue, access window, and any photos you have. We’ll dispatch the right skill set and keep everyone informed from arrival to resolution.